Returns & Refund Policy

Due to the perishable nature of our artisanal Puerto Rican coffee, we cannot accept returns on opened food items, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact us within 14 days of delivery for a full replacement or store credit.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please check your package for any signs of damage or missing items from your coffee order.

• 2.
  Contact Customer Support

  Email our team at [email protected] with your order number and a photo of the damaged or incorrect item.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine eligibility for a refund or replacement.

• 4.
  Resolution

  Once approved, a replacement will be shipped immediately or a refund will be issued to your original payment method.